Shipping & Delivery Policy

Yoteiko is a digital product — a travel planning application available on iOS and Android devices, along with a companion website. As such, there is no physical shipping involved. All products and services are delivered digitally.

This Shipping & Delivery Policy explains how and when you receive access to the digital services you purchase from Yoteiko, operated by ClickMaker IT Solutions LLP.

2.1 Free Tier

The free tier of Yoteiko is available immediately upon downloading the app and creating an account. No payment is required.

2.2 Premium Subscriptions

When you purchase a premium subscription, access is activated immediately upon successful payment confirmation. Delivery is instantaneous and occurs within the app itself.

• Subscription activation: Immediate upon payment confirmation
• Access method: Premium features are unlocked within the mobile app
• No physical goods are shipped or delivered
• Confirmation email sent to your registered email address

2.3 In-App Purchases

Any one-time in-app purchases (feature unlocks, add-ons) are delivered immediately within the app upon successful payment.

Payments are processed through the following providers:

• Google Play Store: For Android users — Google handles billing, payment processing, and receipt generation
• Apple App Store: For iOS users — Apple handles billing, payment processing, and receipt generation
• Razorpay: For direct web-based purchases — Razorpay processes payments securely via UPI, credit/debit cards, net banking, and wallets

All payment providers are PCI-DSS compliant and use industry-standard encryption to protect your financial information. Yoteiko does not store your full card number or CVV.

Upon successful payment, you will receive:

• In-app confirmation: A confirmation screen within the app showing your subscription status
• Email receipt: An email receipt sent to your registered email address
• App store receipt: A receipt from Google Play or Apple App Store (for store purchases)
• Payment invoice: A Razorpay invoice for direct web purchases

If you do not receive confirmation within 15 minutes of payment, please check your spam folder or contact us at billing@yoteiko.com.

In rare cases, premium features may not activate immediately due to network delays or payment processing issues. If this occurs:

• Wait 15 minutes and restart the app
• Check your internet connection
• Verify payment was deducted from your account
• Restore purchases: Use the "Restore Purchases" option in the app settings (iOS) or ensure you are signed in with the same Google account (Android)
• Contact us at billing@yoteiko.com with your transaction ID if the issue persists

We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page with a revised "Last updated" date.

If you have any questions about this policy, please contact us: