Cancellation & Refund Policy

This Cancellation & Refund Policy governs all paid subscriptions and in-app purchases made through the Yoteiko mobile application and website. Yoteiko is operated by ClickMaker IT Solutions LLP.

By purchasing a subscription or making an in-app purchase, you agree to the terms outlined in this policy.

Yoteiko offers the following paid plans:

• Monthly Premium: Billed on a recurring monthly basis
• Annual Premium: Billed on a recurring annual basis at a discounted rate
• One-time in-app purchases: Feature unlocks or add-ons available within the app

All prices are displayed in your local currency (or USD) at the time of purchase and include applicable taxes.

3.1 How to Cancel

You may cancel your subscription at any time through:

• Google Play Store: Open Google Play > Payments & Subscriptions > Subscriptions > Yoteiko > Cancel
• Apple App Store: Open Settings > Apple ID > Subscriptions > Yoteiko > Cancel Subscription
• Razorpay (direct billing): Contact us at billing@yoteiko.com with your registered email address

3.2 Effect of Cancellation

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• You will retain access to premium features until the subscription expires
• After expiration, your account will revert to the free tier with no data loss
• Your trip data, itineraries, and account information will be preserved

3.3 Cancellation Deadline

To avoid being charged for the next billing period, you must cancel at least 24 hours before the end of the current billing cycle. Cancellations made after a new billing cycle has started will take effect at the end of that cycle.

4.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Duplicate charge: If you were charged more than once for the same subscription period
• Technical issue: If a verified technical issue prevented you from accessing premium features for an extended period
• Accidental purchase: If you made an accidental purchase and contact us within 48 hours of the transaction
• Service not delivered: If premium features were not activated after successful payment

4.2 Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind after using premium features for more than 48 hours
• Failure to cancel before the renewal date
• Violation of our Terms of Service resulting in account suspension
• Requests made more than 14 days after the charge date
• Partial usage of a subscription period (e.g., used 3 weeks of a monthly plan)

4.3 Refund Processing

• Approved refunds will be processed to the original payment method
• Refunds via Razorpay are typically credited within 5-10 business days
• Refunds via Google Play or Apple App Store are subject to their respective processing timelines
• You will receive an email confirmation when a refund is processed

To request a refund, please contact us with the following details:

• Your registered email address
• Transaction ID or payment receipt
• Date of the charge
• Reason for the refund request

6.1 Google Play Store

If you purchased through Google Play, you may also request a refund directly through Google Play's refund support. Google's refund policy and timelines apply.

6.2 Apple App Store

If you purchased through the App Store, refund requests are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support directly.

We reserve the right to update this Cancellation & Refund Policy at any time. Changes will be posted on this page with a revised "Last updated" date. Material changes will be communicated via in-app notification or email.

If you have any questions about this policy, please contact us: